Returns & Refund Policy

Returns & Refunds

We stand behind our gear. If something isn't right, we'll make it right.

30-Day Return Window

You have 30 days from the delivery date to request a return. To be eligible, your item must be:

Unworn, unwashed, and unused
In its original packaging with any tags still attached
Accompanied by proof of purchase (your order number or confirmation email)

Items We Can't Accept

For health and hygiene reasons, the following cannot be returned once opened:

Socks — unless the original packaging is unopened and sealed
Turf Tape — unless the roll is unopened and the seal is intact

We also cannot accept returns on final sale or clearance items, or on items damaged through normal wear, misuse, or improper care.

How to Start a Return

Email gcgear.info@gmail.com with your order number and a short note about what's wrong. We'll reply within 1–2 business days with return instructions and an address.

Please don't ship anything back before contacting us — returns sent without authorization may not be processed.

Return Shipping Costs

Our error (wrong item, defective product, damaged in transit): we cover return shipping and send a replacement or full refund, your choice.
Change of mind (wrong size, no longer wanted): you cover return shipping. Original shipping charges are non-refundable.

Refund Timing

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional few business days to appear on your statement.

Exchanges

Need a different size? The fastest way is to return the original item for a refund and place a new order. Email us and we'll help you coordinate so you're not waiting longer than you have to.

Damaged or Incorrect Orders

Inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong product, contact us within 7 days of delivery with photos and we'll sort it out immediately at no cost to you.

Order Cancellations

We move fast on fulfillment. If you need to cancel or change an order, email us within 2 hours of placing it and we'll do our best. Once an order has shipped, it falls under the return policy above.